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General Terms and Conditions and Privacy Policy

General Terms and Conditions Vixx Business

  • -Download the general terms and conditions in PDF format
  • -Download additional general terms and conditions in PDF format

DThese General Terms and Conditions of Vixx Business come into effect on 1-6-2023.

Table of Contents:

  • Article 1 - Definitions
  • Article 2 - Identity of the entrepreneur
  • Article 3 - Applicability
  • Article 4 - The offer
  • Article 5 - The agreement
  • Article 6 - Right of withdrawal
  • Article 7 - Consumer's obligations during the cooling-off period
  • Article 8 - Exercise of the consumer's right of withdrawal and the costs associated with it
  • Article 9 - Obligations of the entrepreneur in case of withdrawal
  • Article 10 - Exclusion of the right of withdrawal
  • Article 11 - The price
  • Article 12 - Performance and additional warranty
  • Article 13 - Delivery and execution
  • Article 14 - Duration agreements: duration, termination, and extension
  • Article 15 - Payment
  • Article 16 - Complaints procedure
  • Article 17 - Disputes • Article 18 - Sector guarantee
  • Artikel 18 - Branchegarantie
  • Article 19 - Additional or deviating provisions
  • Article 20 - Amendment of the General Terms and Conditions Vixx Business

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are provided by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
  • Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
  • Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession;
  • Day: calendar day;
  • Digital content:data that are produced and supplied in digital form;
  • Long-term agreement: an agreement that relates to the regular delivery of goods, services, and/or digital content for a certain period;
  • Durable data carrier: Durable data carrier: any tool - including email - that enables the consumer or entrepreneur to store information personally addressed to them in a manner that allows future consultation or use for a period tailored to the purpose for which the information is intended, and that allows for unchanged reproduction of the stored information.
  • Right of withdrawal: the consumer's ability to withdraw from the distance agreement within the cooling-off period.
  • Entrepreneur: the natural or legal person who is a member of Vixx Zakelijk and offers products, (access to) digital content, and/or services to consumers at a distance.
  • Distance agreement: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby the conclusion of the agreement is exclusively or partially made using one or more means of distance communication.
  • Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions; Appendix I does not need to be made available if the consumer does not have a right of withdrawal regarding his/her order.
  • Means of distance communication: a medium that can be used to conclude an agreement without the consumer and entrepreneur needing to be physically present in the same location simultaneously.

Article 2 - Identity of the entrepreneur

Name of the entrepreneur: Vixx Zakelijk
Operating under the name/names: Vixx Zakelijk

Registered address:
Mon Plasir 102c,
4879 AT Etten-Leur

Phone number: +31 (0)76-2045087
E-mailaddrres: [email protected]
Chamber of Commerce number: 77803531

Availability:

  • - Monday: 10:00 AM to 6:00 PM
  • - Tuesday: 10:00 AM to 6:00 PM
  • - Wednesday: 10:00 AM to 6:00 PM
  • - Thursday: 10:00 AM to 6:00 PM
  • - Friday: 10:00 AM to 6:00 PM
  • - Saturday: 10:00 AM to 3:30 PM
  • - Sunday: Closed

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If it is not reasonably possible to do so, the entrepreneur shall indicate, before the distance contract is concluded, how the general terms and conditions can be viewed by the consumer and that they will be sent free of charge upon request as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If it is not reasonably possible to do so, before the distance contract is concluded, it shall be indicated where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or in another manner free of charge upon request.

In the event that specific product or service conditions also apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply mutatis mutandis, and the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content, and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the products, services, and/or digital content being offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Each offer shall contain such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions of section 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the specified conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm the receipt of acceptance of the offer electronically. Until the entrepreneur has confirmed the receipt of this acceptance, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can make electronic payments, the entrepreneur shall observe appropriate security measures for this purpose.

Within the limits of the law, the entrepreneur may ascertain whether the consumer can meet their payment obligations, as well as all other facts and factors that are relevant for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has reasonable grounds not to enter into the agreement, they are entitled to refuse an order or request, or to attach specific conditions to its execution, providing reasons for doing so.

At the latest upon delivery of the product, service, or digital content to the consumer, the entrepreneur shall include the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

  • The visiting address of the entrepreneur's establishment where the consumer can address complaints;
  • The conditions and procedures for exercising the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • Information about warranties and existing after-sales services;
  • The price, including all taxes, of the product, service, or digital content, as well as, if applicable, the costs of delivery, and the method of payment, delivery, or execution of the distance agreement;
  • The requirements for terminating the agreement if the duration of the agreement is one year or longer, or if it is indefinite;
  • If the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuing performance agreement, the provisions of the preceding paragraph shall only apply to the first delivery.

Article 6 - Right of Withdrawal For Products:

The consumer has the right to dissolve a contract for the purchase of a product within a reflection period of 30 days, without stating any reasons. The entrepreneur may ask the consumer for the reason for withdrawal but cannot compel the consumer to provide such a reason.

The reflection period mentioned in section 1 starts on the day after the consumer, or a third party designated by the consumer, who is not the carrier, has received the product, or:

  • If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided that the consumer has been clearly informed of this prior to the ordering process.
  • If the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, received the last shipment or part.
  • In the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by the consumer, received the first product. For Services and Digital Content Not Delivered on a Tangible Medium:

The consumer has the right to dissolve a service agreement and an agreement for the supply of digital content not delivered on a tangible medium within 30 days, without stating any reasons. The entrepreneur may ask the consumer for the reason for withdrawal but cannot compel the consumer to provide such a reason.

The reflection period mentioned in section 3 starts on the day following the conclusion of the agreement. Extended Reflection Period for Products, Services, and Digital Content Not Delivered on a Tangible Medium in Case of Failure to Inform about the Right of Withdrawal:

If the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal or the model withdrawal form, the reflection period ends twelve months after the end of the originally determined reflection period, in accordance with the preceding sections of this article.

If the entrepreneur has provided the consumer with the information referred to in the previous section within twelve months after the start of the original reflection period, the reflection period expires 30 days after the day on which the consumer received that information.

Article 7 - Consumer's Obligations During the Reflection Period

During the reflection period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.

The consumer shall be liable only for the depreciation of the product resulting from handling the product beyond what is permitted in section 1.

The consumer shall not be liable for the depreciation of the product if the entrepreneur has failed to provide them with all the legally required information regarding the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the Consumer's Right of Withdrawal and its Costs

If the consumer wishes to exercise their right of withdrawal, they shall notify the entrepreneur within the cooling-off period using the model withdrawal form or by any other unambiguous statement.

The consumer shall return the product as soon as possible, but no later than 14 days after the day following the notification referred to in section 1, or they shall hand it over to the entrepreneur or a representative thereof. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer shall have observed the return period if they return the product before the cooling-off period has expired.

The consumer shall return the product with all accessories delivered, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

The consumer shall bear the direct costs of returning the product. If the entrepreneur has not informed the consumer that they must bear these costs, or if the entrepreneur has indicated that they will bear the costs themselves, the consumer shall not be required to bear the return costs.

If the consumer exercises their right of withdrawal after having explicitly requested that the provision of a service or the supply of gas, water, or electricity, which are not ready for sale in a limited volume or quantity, commence during the cooling-off period, the consumer shall owe the entrepreneur an amount that is proportional to the part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.

The consumer shall not bear any costs for the performance of services or the supply of water, gas, or electricity, which are not ready for sale in a limited volume or quantity, or for the supply of district heating if: o the entrepreneur has failed to provide the consumer with the legally required information about the right of withdrawal, the reimbursement of costs upon withdrawal, or the model withdrawal form, or o the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.

The consumer shall not bear any costs for the full or partial delivery of non-tangible digital content if: o they have not given their explicit consent to the commencement of the performance of the agreement before the end of the cooling-off period, o they have not acknowledged that they will lose their right of withdrawal by giving their consent, or o the entrepreneur has failed to confirm this declaration by the consumer.

If the consumer exercises their right of withdrawal, all supplementary agreements shall be automatically terminated.

Article 9 - Obligations of the Entrepreneur in Case of Withdrawal

If the entrepreneur enables the consumer to communicate the withdrawal electronically, they shall promptly send an acknowledgment of receipt upon receiving such notification.

The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without undue delay and in any event no later than 14 days from the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold the reimbursement until they have received the product or until the consumer has provided evidence of having returned the product, whichever occurs earlier.

The entrepreneur shall use the same means of payment for reimbursement as the consumer used, unless the consumer agrees to a different method. The reimbursement shall not entail any costs for the consumer.

If the consumer has chosen a more expensive method of delivery than the standard delivery offered, the entrepreneur is not required to reimburse the additional costs associated with the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly indicated this in the offer, at least in a timely manner before concluding the agreement:

Products or services whose price is subject to fluctuations in the financial market that are beyond the entrepreneur's control and that may occur within the withdrawal period.

Agreements concluded at a public auction. A public auction means a sales method whereby the entrepreneur offers products, digital content, and/or services to the consumer who is present in person or is given the opportunity to be present at the auction, conducted by an auctioneer, and where the successful bidder is obliged to take delivery of the products, digital content, and/or services.

Service contracts, after the complete performance of the service, but only if:

  • the execution started with the explicit prior consent of the consumer; and
  • the consumer has declared that they will lose their right of withdrawal once the entrepreneur has fully performed the agreement.

Package travel contracts as referred to in Article 7:500 of the Dutch Civil Code and passenger transport agreements.

Service contracts for the provision of accommodation, if the agreement specifies a certain date or period of performance and is not for residential purposes, goods transportation, car rental services, or catering.

Agreements related to leisure activities, if the agreement specifies a certain date or period of performance.

Products that are made to the consumer's specifications and are clearly personalized.

Products that are liable to deteriorate or expire rapidly.

Sealed products that are not suitable for return due to health protection or hygiene reasons and whose sealing has been broken after delivery.

Products that, by their nature, are irrevocably mixed with other products after delivery.

Alcoholic beverages whose price has been agreed upon at the time of the agreement but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market beyond the entrepreneur's control.

Sealed audio, video recordings, and computer software, the sealing of which has been broken after delivery.

Newspapers, magazines, or periodicals, with the exception of subscriptions to these publications.

The supply of digital content other than on a tangible medium, but only if:

  • the execution started with the explicit prior consent of the consumer; and
  • the consumer has declared that they will lose their right of withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no control. The offer shall indicate the possibility of such fluctuations and the fact that any prices mentioned are target prices.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

  • they are the result of legal regulations or provisions; or
  • the consumer has the right to terminate the agreement from the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

Article 12 - Performance of the Agreement and Additional Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

An additional warranty provided by the entrepreneur, its supplier, manufacturer, or importer shall never limit the legal rights and claims that the consumer may enforce against the entrepreneur based on the agreement if the entrepreneur has failed to fulfill their part of the agreement.

An additional warranty refers to any undertaking by the entrepreneur, its supplier, importer, or manufacturer in which certain rights or claims are granted to the consumer that go beyond what they are legally obliged to provide in case of their failure to fulfill their part of the agreement.

Article 13 - Delivery and Performance

The entrepreneur shall exercise the utmost care when receiving orders for products and assessing applications for the provision of services.

The place of delivery shall be the address provided by the consumer to the entrepreneur.

Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall fulfill accepted orders promptly and no later than within 30 days, unless a different delivery period has been agreed upon. If there is a delay in delivery, or if an order cannot be executed or can only be partially executed, the consumer shall be notified of this no later than 30 days after placing the order. In such cases, the consumer shall have the right to dissolve the agreement without any costs and shall be entitled to any compensation for damages.

After dissolution in accordance with the preceding paragraph, the entrepreneur shall refund the amount paid by the consumer without delay.

The risk of damage and/or loss of products shall remain with the entrepreneur until the moment of delivery to the consumer or a designated representative notified to the entrepreneur in advance, unless expressly agreed otherwise.

Article 14 - Duration Contracts: Duration, Termination, and Extension Termination:

The consumer may terminate an agreement of indefinite duration, which involves the regular delivery of products (including electricity) or services, at any time, subject to agreed termination rules and a notice period of up to one month.

The consumer may terminate an agreement of definite duration, which involves the regular delivery of products (including electricity) or services, at the end of the specified duration, subject to agreed termination rules and a notice period of up to one month.

The consumer may terminate the agreements mentioned in the preceding paragraphs:

  • At any time and shall not be limited to termination at a specific time or during a specific period;
  • Terminate them at least in the same manner as they were entered into;
  • Always terminate them with the same notice period as stipulated by the entrepreneur for themselves. Extension:

An agreement of definite duration, which involves the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a specified duration.

Notwithstanding the previous paragraph, an agreement of definite duration, which involves the regular delivery of daily, news, and weekly newspapers and magazines, may be tacitly extended for a specified duration of up to three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of up to one month.

An agreement of definite duration, which involves the regular delivery of products or services, may only be tacitly extended for an indefinite duration if the consumer can terminate it at any time with a notice period of up to one month. The notice period is up to three months if the agreement involves the regular, but less than monthly, delivery of daily, news, and weekly newspapers and magazines.

An agreement of limited duration for the purpose of introducing the delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly renewed and shall automatically terminate upon the expiry of the trial or introductory period. Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of up to one month, unless reasonableness and fairness oppose termination before the agreed duration ends.

Article 15 - Payment

Unless otherwise agreed in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the agreement. In the case of a service agreement, this period starts on the day after the consumer received confirmation of the agreement.

In consumer product sales, the consumer shall never be obliged, in general terms and conditions, to make a prepayment of more than 50%. If a prepayment is agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed prepayment has been made.

The consumer has the obligation to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details.

If the consumer fails to fulfill their payment obligation(s) in a timely manner, after being reminded by the entrepreneur of the late payment and given a period of 14 days to fulfill their payment obligations, if payment is not made within this 14-day period, the consumer shall be liable to pay the statutory interest on the outstanding amount, and the entrepreneur is entitled to charge the consumer for the extrajudicial collection costs incurred. These collection costs shall not exceed: 15% on outstanding amounts up to €2,500, 10% on the next €2,500, and 5% on the following €5,000, with a minimum of €40. The entrepreneur may deviate from the mentioned amounts and percentages in favor of the consumer.

Article 16 - Complaints Procedure

The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this procedure.

Complaints about the execution of the agreement must be submitted to the entrepreneur in a timely manner, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

A complaint about a product, service, or the entrepreneur's customer service can also be submitted via a complaint form on the consumer page of the Vixx Business website: https://vixxb2b.nl. The complaint will be sent to both the relevant entrepreneur and [email protected].

The consumer must allow the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute resolution scheme.

Article 17 - Disputes

Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions relate.

Disputes between the consumer and the entrepreneur regarding the formation or performance of agreements relating to products and services to be supplied or supplied by this entrepreneur can be submitted by both the consumer and the entrepreneur to the Vixx Business Disputes Committee, subject to the provisions below.

The Disputes Committee will only deal with a dispute if the consumer has first submitted the complaint to the entrepreneur within a reasonable time.

If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form determined by the Committee, no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.

If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. The consumer should preferably first notify the entrepreneur.

If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must express his or her choice in writing within five weeks after a written request to that effect by the entrepreneur, whether he or she wishes to do so or whether the dispute should be submitted to the competent court. If the consumer does not notify the entrepreneur of his or her choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.

The Disputes Committee will make a decision under the conditions set out in the rules of procedure of the Disputes Committee. The decisions of the Disputes Committee are made by binding advice.

The Disputes Committee will not deal with a dispute or will discontinue the proceedings if the entrepreneur has been granted a moratorium on payment, has been declared bankrupt, or has actually ceased his business activities before the dispute has been dealt with by the committee and a final decision has been rendered.

If, in addition to the Vixx Business Disputes Committee, another recognized disputes committee affiliated with the Consumer Complaints Boards Foundation (SGC) or the Financial Services Complaints Institute (Kifid) has jurisdiction, the Vixx Business Disputes Committee is preferably competent for disputes primarily concerning the method of sales or distance service provision. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid is competent.

Article 18 - Industry Guarantee

Vixx Business guarantees the compliance with the binding advice of the Vixx Business Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after its dispatch. This guarantee is revived if the binding advice is upheld after review by the court and the judgment indicating this has become final and conclusive. Vixx Business will pay the consumer an amount of up to €10,000 per binding advice. For amounts exceeding €10,000 per binding advice, €10,000 will be paid. Vixx Business has an obligation to make efforts to ensure that the member complies with the binding advice for the excess amount.

To invoke this guarantee, it is required that the consumer makes a written claim to Vixx Business and assigns his claim against the entrepreneur to Vixx Business. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered to assign the part of his claim that exceeds the amount of €10,000 to Vixx Business, after which this organization will request payment thereof in its own name and at its own expense in court to satisfy the consumer.

Article 19 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.

Article 20 - Amendment of the Vixx Business General Terms and Conditions

Vixx Business will not amend these general terms and conditions except in consultation with the Consumentenbond (Consumer Association).

Amendments to these conditions will only take effect after they have been published in an appropriate manner, provided that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.

Vixx Business
https://vixxbadkamers.nl
Mon Plasir 102C,
4879 AT Etten-Leur

Attachment I: Model Withdrawal

Form Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the agreement)

(dit formulier alleen invullen en terugzenden wanneer u de overeenkomst wilt herroepen)

  • To: [name of the entrepreneur]
    [geographical address of the entrepreneur]
    [fax number of the entrepreneur, if available]
    [email address or electronic address of the entrepreneur]
  • I/We* hereby give notice that I/we* withdraw from my/our*
    contract of sale of the following products: [specify the product]*
    the provision of the following digital content: [specify the digital content]*
    the performance of the following service: [specify the service],
    Ordered on/Received on* [date of ordering services or receipt of products]
    [Name of consumer(s)]
    [Address of consumer(s)]
    [Signature of consumer(s)] (only if this form is submitted on paper)
  • Delete as appropriate or fill in as appropriate.

Privacy Statement

Sensitive information or personal data is processed through our web store. Vixx Business considers careful handling of personal data to be of great importance. Personal data is therefore processed and secured by us with due care. In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • we limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • we first ask for explicit permission to process your personal data in cases where your permission is required;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access, correct, or delete your personal data upon your request.

Vixx Business is the controller for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully. This privacy statement was last updated on 25-05-2023 00:00:00.

Use of Personal Data

When using our web store, we obtain certain information from you. This may include personal data. We only store and use the personal data that is directly provided by you in the context of the requested service or that is clearly provided to us for processing.

We use the following data for the purposes mentioned in this privacy statement: •

  • Name and address details
  • Telephone number
  • Billing address
  • Email address
  • Payment information
  • Gender
  • Date of birth
  • IP address

Registration

For certain parts of our web store, you need to register first. After registration, we store the personal data you provided under the chosen username. We store this data so that you do not have to enter it again every time and so that we can contact you in relation to the performance of the agreement.

We will not provide the data associated with your username to third parties unless it is necessary for the execution of the agreement you enter into with us or if required by law. In case of suspicion of fraud or misuse of our web store, we may disclose personal data to the competent authorities.

Portal Access

With our portal, you can access an administration environment where you can set, specify, and modify certain things.

Order Processing

When you place an order with us, we use your personal data for the purpose of order processing. If necessary for proper handling, we may also provide your personal data to third parties. More information about this can be found later in this privacy statement.

Advertising

In addition to the information on our website, we may inform you about our new products and services:

  • By email
  • Through social media
  • By phone

Contact Form and Newsletter

Through our web store, we offer the option to ask questions via a contact form, where you are asked to fill in various details to process your question. You can choose which data to provide. The data you send us will be stored for as long as necessary for the nature of the form or the content of your email to fully answer and handle it.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your email address will only be added to the subscriber list with your explicit consent.

Location Data

If necessary for the service, we may collect location data (GPS) from you. Your consent will be requested at that moment.

Additionally, these (location) data may be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data may also be used by Google or Apple themselves, for example. We have no control over this. We recommend that you read the relevant privacy policies of the respective provider.

Publication

When using our web store, the following data will be published and visible on the internet for everyone:

Information provided by yourself

You choose which information to publish. It is possible that this may allow you to be identified. Upon request, we can anonymize published information.

Advertisements

Our web store displays advertisements.

Security

We take security measures to prevent misuse and unauthorized access to personal data. In particular, we take the following measures:

We use secure connections that shield all information between you and our website when you enter personal data.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended to regularly consult this privacy statement to stay informed about these changes.

Access and Modification of Your Data

For questions regarding our privacy policy or inquiries about accessing, modifying, or deleting your personal data, you can contact us at any time using the contact information below. You can also send us a request to view, modify, or delete this data. Additionally, you can request a data export for data that we use with your consent or indicate a motivated request to restrict the processing of personal data by us. To prevent abuse, we may ask you to provide adequate identification. If it concerns access to personal data linked to a cookie, you should include a copy of the relevant cookie. You can find this in your browser settings. If the data is incorrect, you can request us to modify or delete the data.

Personal Data Authority

Of course, we are ready to assist you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Personal Data Authority regarding these processing activities. You can contact the Personal Data Authority for this purpose.

Contact Information

Vixx Business
www.vixxb2b.nl
Mon Plasir 102C
4879 AT Etten-leur
[email protected]
076-2045087

Registration Forms

Our registration forms request users to provide us with both personal and professional information. Vixx Business employs security techniques to prevent loss, tampering, or any other form of compromise of information.

Cookies

When you visit our website, Vixx Business places small (temporary) text files on your computer. This allows you to avoid entering or downloading the same information repeatedly when you return to us. Convenient, isn't it? Additionally, cookies help us understand how you use our website and how we can improve it to make it even more user-friendly. We also use cookies for marketing purposes.

Accepting these cookies is necessary for the proper functioning of the website. You can do this in two ways: by accepting our cookies during your first visit or simply continuing to browse Vixx Business.

Deleting or Disabling Cookies

Of course, you can also delete or disable cookies. However, please note that our website may not function optimally if you choose to do so. The method for deleting or disabling cookies varies depending on the web browser you use. Instructions can be found here:

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Functional Cookies

Functional cookies ensure the proper functioning of our website. We use functional cookies for:

  • Remembering products you add to your shopping cart while shopping online
  • Remembering information you enter on different pages during checkout or ordering, so you don't have to re-enter all your details every time
  • Storing preferences such as language, location, desired number of search results to display, etc.
  • Storing settings for optimal video playback, such as the desired buffer size and screen resolution data
  • Reading your browser settings to display our website optimally on your screen
  • Detecting misuse of our website and services, such as registering a number of consecutive failed login attempts
  • Distributing website load evenly to keep the site accessible
  • Offering the option to save login credentials so you don't have to enter them every time
  • Remembering whether you have closed the cookie notification. Without this cookie, the notification cannot be permanently closed.

Analytical Cookies

At Vixx Business, we strive to improve our products and services every day. A good website is part of this effort. With your help, we achieve this. For this purpose, we use Google Analytics. Google Analytics enables us to determine, among other things, which parts of Vixx Business are most interesting to our visitors, the number of visitors to our website, and what content is viewed the most. The information collected is not attributed to individuals and is solely used by us for statistical insights.

The collected information is used for:

  • Tracking the number of visitors to our web pages
  • Tracking the duration of each visitor's stay on our web pages
  • Determining the order in which a visitor accesses the different pages of our website
  • Assessing which parts of our site require modifications
  • Optimizing the website

Google Analytics

Through Google Analytics, we measure how you found and use Vixx Business. We use this data every day to improve the user-friendliness of the website for an even better experience. Unfortunately, without this cookie, we cannot use your search behavior on our websites, which means you may have to wait longer for improvements on our website.

Properties: This cookie is provided by Google and is deleted within two years.

Names:utma, utmc, _dc_gtm_UA-2743711-1, and utmz.

Sharing: Google does not share anonymous data with third parties. In cases where a browser (plugin) is blocked, the data will be collected anonymously through TraceDock. Read more about TraceDock's services and practices here, and how the data is processed here.

In gevallen waarin een browser(plugin) geblokkeerd wordt zullen de gegevens anoniem via TraceDock worden verzameld. Leeshiermeer over de diensten en werkwijze van Tracedock enhierover hoe de data verwerkt wordt.

Hotjar

Through Hotjar, we collect feedback to improve our website. We also analyze behavior on the website.

Properties:This cookie is provided by Hotjar and is deleted after one year.

Names:_hjShownFeedbackMessage, _hjMinimizedPolls, _hjDonePolls

Sharing:Hotjar does not share information with third parties.

Marketing Cookies

To share interesting offers tailored to your preferences, we use marketing cookies. Offers you definitely don't want to miss!

Facebook

This cookie allows us to see which products you have viewed and which pages you have visited. This enables us to show relevant ads to you on Facebook, so you are always up to date with the latest offers.

Properties:This cookie is provided by Facebook and is deleted within two years.

Names:lu, xs, s, presence, act, c_user, csm, p, fr, datr

Sharing:Facebook does not share information with third parties.

Adwords Remarketing / Criteo

Criteo places session and persistent cookies. These are used to see which products you view so that we can show you relevant ads. Properties: This cookie is provided by Criteo. Names: acdc, evt, sess, udc, uei, uic, uid, dis, tag, udi Sharing: Criteo does not share information with third parties.

Disclaimer

In this disclaimer, the following terms shall have the following meanings:

  • The web page: any web page in which the publisher includes a hyperlink to this disclaimer with the intention of making this disclaimer applicable to it;
  • The publisher: the authorized publisher of the web page;
  • Use(s): including loading, logging in, requesting, consulting, reading, viewing, listening, editing, filling out (forms), sending, (temporarily) copying, storing, forwarding, distributing, making use of services, performing legal acts (e.g., purchasing, renting);
  • You: the natural or legal person, represented or not, who uses the web page;
  • The content: including texts, images, hyperlinks, audio and/or video fragments, and/or other objects;
  • Damage: direct or indirect damage of any kind, including lost data and property, lost revenue, profit, or other economic loss.

The following applies to the web page. By using the web page, you agree to this disclaimer.

  • The publisher makes every effort to regularly update and/or supplement the content of the web page. Despite this care and attention, the content may be incomplete and/or incorrect.
  • The publisher may change or terminate the web page at its own discretion and at any desired time, with or without prior notice.
  • Unauthorized or improper use of the web page or its content may constitute a violation of intellectual property rights, regulations regarding privacy, publication, and/or communication in the broadest sense of the word. You are responsible for everything you send from the web page.
  • The publisher reserves the right to deny you permission to use the web page and/or to make use of certain services offered on the web page. In connection with this, the publisher may monitor access to the web page.
  • You will protect and indemnify the publisher, its employees, representatives, license holders, business partners, and the author of this disclaimer against and from legal and extrajudicial measures, convictions, etc., including the costs for legal assistance, accountants, etc., initiated by third parties as a result of or related to your use of the web page, your infringement of any legal provisions, or the rights of third parties.
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